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Field Force Management

An Effective communication Strategy Links the Corporate Back Office to the Field Workforce.
Today, electric utilities can achieve measurable business benefits for a range of mobile operations with end-to-end solutions. By improving the productivity of mobile workers, utilities can increase revenue, cut expenses and improve customer service.

Task

Sales Mantra create fair, a balanced environment where each party involved is capable of deriving its own strategy for business growth while cooperating with others in business development. Also, managing field force using one or even several of these "channels" includes both, delivery of work requests to field as well as status updates and data reported back from the field.

Actual Process of FFM

Field personnel or your staff can log in and enter their attendance using a Smartphone. You can assign that particular day’s task remotely using a web console or your own Smartphone.

Next, they can carry out whatever duties they need to while you get all the alerts that you set to receive. This helps to increase transparency. You can choose to receive alerts on your phone or on your desktop. Finally, staff can tag completed tasks with audio and images, instead of they having to type reports. This helps to focus more on the job than on job reporting. Last but not the least, location tags help you to ensure that the job is done at the right place. Your staff will not be able to take your generosity for granted. It helps you to track and control your staff without you having to be physically present with them and this is the beauty of this tool.

Benefits from FFM

This also helps in building valuable customer relationships and enhances loyalty. A field force management tool helps to increase planning efficiency.

Where this can be used

Where you will be able to allocate tasks and optimize routing. You will have more control over productivity and sales, thanks to automation of data collection. At the end of the day, field force solutions are meant to reduce the burden on staff and not actually inadvertently increase it. All the information that is stored in the cloud can be run through analytics software so that you get the kind of reports that you are looking for to improve your business.

In this, you may also talk about customer feedback on mobile apps/complaint handling & feedback etc.

Customer Feedback

Field Force Tracker is a comprehensive mobile enabled field service management software. It will streamline Scheduling, Dispatch, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Tracking, Contracts, Estimates, Invoices, Payments and Accounting entirely online. Field employees can use our feature rich yet simple to use Mobile Apps to update job locations, generate invoices or submit time sheets saving time and money for you!

A time-consuming, complex issue resulting in long project lead times, unexpected additional costs, and even the loss of momentum in the transformation of operational practices.

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